FAQ

BDSwiss itself uses the time zone UTC +1. The prices displayed in the MetaTrader 4 platform refer to the server time of UTC +2. Both time zones change to UTC +2 or UTC +3 during the summer time.

Supporting our clients throughout their trading journey is our number one priority. You can reach our multilingual support teams 24 hours a day, five days a week via email at [email protected]. BDSwiss also offers live chat support on its website or via Whatsapp and Telegram as well as telephone support in more than 20 languages. Our regional telephone numbers, business hours and our support form can be found HERE.

Yes, all client data is encrypted using state-of-the-art security software and is highly protected. Your data will be kept strictly confidential and will not be passed onto third parties. For more details on privacy, please click HERE.

BDSwiss uses the internationally accredited security system SSL (Secure sockets Layer), which encrypts all Internet processed credit card payments. This system is automated and you will receive an immediate notice if your browser does not support this protocol.

BDSwiss में रजिस्‍टर करना अन्‍यों की तुलना में आसान प्रक्रिया है। बस "ओपन अकाउंट" (या यहां) पर क्लिक कर रजिस्‍टर प्रक्रिया पूरी करें। आपको यह सुनिश्चित करने के लिए विनियोग्यता परीक्षण पूरा करना होगा कि आप ट्रेडिंग व्युत्पन्न उत्पादों में शामिल सभी जोखिम समझते हैं और कुछ पहचान दस्तावेज देते हैं जो हमें आपकी पहचान की पुष्टि और आपका अकाउंट सक्रिय करने में सहायक होंगे ताकि आप ट्रेड शुरू कर सकें।

BDSwiss में लॉगिन या विभिन्न ट्रेडिंग अकाउंट ओपन करने के लिए आपको डिपॉजिट करने की जरूरत नहीं। लेकिन, यदि आपको ट्रेडिंग शुरू करनी हो, तो आपको एक डिपॉजिट करना होगा। कृपया ध्यान दें आपके अकाउंट के प्रकार के आधार पर विभिन्न न्यूनतम डिपॉजिट जरूरतें लागू होंगीं।

लॉगिन करने में आपको कोई समस्‍या होने अथवा रजिस्‍ट्रेशन के दौरान आपको कोई त्रुटि संदेश मिलने पर, कृपया हमारी सपोर्ट से संपर्क करें या लाइव चैट सुविधा का उपयोग करें। क्षेत्रीय टेलीफोन नंबर, हमारा संपर्क फ़ॉर्म यहां देखा जा सकता है।

BDSwiss offers a free Forex / CFD "Demo Account" with $10,000 virtual credit. To open a Demo Account just complete our sign up process. The Demo Account is created for all clients automatically and you can access it on your Dashboard. To sign up for a free Demo Account click here.

In order to have your account fully verified please send the below documentation:

• Proof of identification (Fully displayed scanned copy) Government identification, can be either a passport or Identity card. Must be valid and not expiring in less than 3 months.
• Proof of address (Fully displayed scanned copy) Can be either a utility bill (electricity, gas, water or landline/internet bill) or bank statement. Must not be older than 3 months.
• KYC and Appropriateness Test BDSwiss is a regulated financial institution and, as such, in the sense of client protection, must carry out a full appropriateness assessment. Therefore, please answer all the questions we ask you in the context of the appropriateness test, which will allow us to classify you according to your prior knowledge. It is of high importance that all questions are answered truthfully.

These steps are taken to ensure the validity of the information and to protect you from potential fraud. BDSwiss as a regulated financial institution, is required to confirm the identity of its clients. If your identity can not be clearly verified, you may be asked to provide further information. Additionally, BDSwiss is required to comply with statutory security standards. These include but are not limited to, the anti-money laundering legislation and the prevention of terrorist financing. If you need help with your identity verification process, please contact our support team. Our contact addresses can be found HERE.

Acceptable forms of proof of residence include: utility bills, account or credit card statements, and current leases / residency permits that are not older than 1 year. Please note that these documents may not be more than 3 months old and must be submitted in their entirety. We can't accept excerpts of documents. However, confidential information, such as your account number, can be made unrecognizable.

If you do not have Residence documents in your name, please note that you could also send a Certificate of Residence of your Municipality or a Letter of Confirmation duly signed by a local authority enclosing your name/ surname, your current address and with a recent date. Please note that electronic statements with the url visible can also be accepted.

Simply use the "Forgot Password" function. You will find this when trying to log into your account as usual. If you don't know which email address you have registered with, if your problem is not resolved, please contact our support team. Our contact addresses can be found HERE.

Opening a trading account with BDSwiss is completely free of charge.

You can update your personal information independently at any time. Simply go to your dashboard and click on the menu option "Profile" in the upper right corner. Click HERE to go directly to your personal information.

When opening your trading account you can choose your desired currency. You can select between Euro (€), US Dollar ($) and British Pound (£).

No, as a BDSwiss client, your account balance can't fall below zero. Negative balance protection applies.

फॉरेक्स/CFD में ट्रेडिंग बिल्कुल अटकलबाजी है और इससे लाभ तथा हानि दोनों हो सकते हैं। यह समझना महत्वपूर्ण है कि मार्केट आपके प्रतिकूल जाने पर आपकी निवेशित पूंजी डूब सकती है। इसलिए यह आवश्यक है कि उतनी ही पूंजी निवेश करें, जितना नुकसान आप झेल सकें तथा जोखिम और पूंजी को सही मैनेज करें। जोखिम और मनी मैनेजमेंट की अधिक जानकारी के लिए यहांक्लिक करें। ध्यान रखें कि BDSwiss की ‘’नकारात्मक संतुलन बचाव नीति’’ है, जिसका अर्थ है कि आपका नुकसान निवेशित पूंजी से अधिक कभी नहीं होगा। जब फॉरेक्स/CFD ट्रेडिंग करनी हो, तो यह ध्यान रखना महत्वपूर्ण है कि फाइनेंशियल मार्केट अत्यंत जटिल है और ''सफलता का एकमात्र फार्मूला'' जैसी कोई चीज नहीं है। अनेक अस्थिरताएं हैं, जो किसी एसेट की चाल प्रभावित कर सकती हैं, इसलिए यह महत्वपूर्ण है कि शैक्षिक ज्ञान पाने में समय लगाया जाए और प्रयास किए जाएं। BDSwiss ट्रेडिंग पर अनेक ऑनलाइन वेबीनार, ई-पाठ्यक्रम और वीडियो उपलब्ध कराता है। अपनी पूंजी लगाने से पहले आप चाहें तो डेमो अकाउंट पर ट्रेडिंग कर सकेंगे।

CFD stands for "Contract for Difference". Rather than negotiate or physically exchange the financial asset (e.g. physically buy or sell the stock of a company), the CFD is a transaction in which two parties agree to exchange money on the basis of the change in value (price) of the underlying asset, occurred between the point at which the position is opened and the moment when it is closed. You can find more information about CFDs HERE.

With CFDs there are no fixed amounts. When placing your order, you determine how much value is designed to a pip. While your position is open, your profit or loss is determined by this criterion. Please ensure that you understand all risks associated with CFD trading before placing your order.

It is important to note that a CFD is a leveraged product, which means you only pay a margin (collateral) in order to open a trade, which corresponds to a fraction of the actual position value. Using leverage also means that you only need to deposit a small percentage of the full value of the trade in order to open a position. This is called ‘trading on margin’. While trading on margin allows you to magnify your returns, losses will also be magnified as they are based on the full value of the position. Please ensure that you understand all risks associated with CFD trading before placing your order.

You select BUY, if you think that the price of the underlying asset will rise. In financial terms this is referred to as going "LONG". You select SELL, if you think that the price of the underlying asset will fall. In financial terms this is referred to as going "SHORT".

The Meta Trader software is available for different devices. The appropriate link to your desired device can be found HERE.

Start by clicking on “New Order” in the toolbar or by right-clicking on your desired asset in the Market Watch tab. Press CTRL+U to bring up the symbols window and select your desired underlying asset.

Adjust your position size by setting the number of lots you wish to trade on the Volume tab. At this point, you may also wish to set your maximum Stop-Loss or Take-Profit limits, so that your position will close automatically upon reaching these levels.

Click ‘BUY’ if you think the price of your selected asset will rise in value. Click ‘SELL’ if you think the price of your selected asset will fall in value.

At the bottom of the screen there are a variety of tabs. Under your "Account History" you will find your past activities and transactions.

Trading with the Meta Trader 4 platform is free. Please note that the usual charges incurred when trading CFDs apply.

In both the Webtrader and the desktop version of the trading platform, you can find the trading hours within the "Market Overview" by right clicking on an underlying asset and selecting "Specifications".

Automatic closing of your position(s) occurs when your equity is only 50% of your required margin. This occurs when your open positions have ongoing losses that account for a large portion of your equity. Please ensure that you always have adequate funds in your account to prevent automatic closures. A detailed example can be found HERE.

Both of these types of orders are used to automatically close an open position. With a Stop-Loss, losses should be limited, while the Take-Profit is used to protect profits. Once the market price reaches the Stop-Loss or Take-Profit level, the position is closed at the current available market price. However, with both order types, it cannot be guaranteed that the predetermined exit level will exactly match the actual exit price. If the market price rises or falls above/below the predetermined exit level, higher profits or losses than the desired ones may occur. If you would like to learn more, please read the entry about "Slippage" in the CFD Glossary.

A detailed overview of our trading commissions can be found HERE.

A spread is simply the price difference between where the trader may purchase or sell an underlying CFD asset, this is commonly referred to as the bid and ask price. You can think of the spread as the trading cost for placing a position; thinner spreads essentially enable you to reduce your trading costs thus making profits larger or losses smaller, after you close your positions.

Margin represents a security deposit which is at least required to open a trade. In plain terms, margin is the amount you are contributing to a certain trade and in essence it is also the amount you stand to lose should the markets move against you. Margin is also the term used for the amount of money that you need to keep in your account to sustain a position, called the maintenance margin.

Eventually, if your position threatens to wipe your account clean, there will be a point where the position will be automatically closed, this is called a margin stop-out. In order to sustain your positions open, the automatic closing of your position could be prevented by depositing more funds.

Yes. You can choose the volume you want to trade, either by selecting your desired volume from a pre-defined list or by typing it directly into the input field. ATTENTION: MetaTrader 4 uses the Anglo-American style of writing, the comma is defined by a point, not a comma.

In the "My accounts" section of your dashboard, you can decide into which of your trading accounts you want to make a deposit. Then click on "Deposit" and deposit your desired amount. BDSwiss offers a wide range of deposit methods including credit cards, bank transfers, Sofortüberweisung, Skrill and many more.

BDSwiss works with a variety of payment service providers to ensure that you can choose from a wide range of deposit methods in your country. You can always make a deposit via credit card or bank transfer.

No. There are no maximum limits on deposits or withdrawals. Please keep in mind you can not withdraw more than your account balance.

If during the withdrawal process, you wish to return your money back to your BDSwiss account, you have the option to cancel your withdrawal. To cancel a withdrawal request, please send an email to [email protected] or contact us via one of our regional telephone numbers which you can find HERE.

Please note that withdrawals can be cancelled through our website within 24 hours. Alternatively, to cancel a withdrawal request please send an email to [email protected]

बैंक वॉयर निकासी अपवाद के सिवाय, BDSwiss में कोई न्यूनतम निकासी राशि की नहीं है। इसके बाद, कृपया ध्यान दें 100 EUR से कम किसी बैंक वॉयर निकासी और 20 EUR या उससे कम की किसी अन्य निकासी पर 10 EUR शुल्क लगेगा। बैंक वॉयर अंतरराष्ट्रीय भुगतान के लिए, 10 EUR मूल शुल्क की कटौती के बाद न्यूनतम निकासी राशि 50 EUR है। SEPA ट्रांसफर के लिए 10 EUR मूल शुल्क की कटौती के बाद 5 EUR की न्यूनतम निकासी राशि है।

In most cases, withdrawals are processed free of charge. The following exceptions exist: The customer would like to withdraw less than €100 / $100 / £100. In these situations, a 10 EUR fee will apply to any bank wire withdrawals under 100 EUR and any other types of withdrawals amounting to 20 EUR or less.